Good Practice - Responsible Customer

Went shopping with one of the auntie today, she was looking for cereal. I showed her where the cereal is. She took few packs and one of the pack fell down and broke. Automatically and quickly, I said it is okay. I put the broke one back on the shelves and gave her a new one.

But, when we are at the counter to pay for the things that we intended to buy. I saw the broken packet of cereal, the auntie told me that she has to pay for it. It is her responsibility to pay for what had happened just now.

Thinking of that, I feel that she is a very responsible customer and it is a good practice to embrace. If only, all of us responsible for what we did, be able to admit and take the responsibility.